Last updated: 03 January 2026
This Privacy Policy explains how Pain Consultants collects, uses, stores, and protects personal information when you use this website, contact us, or request information. It is intended to reflect the requirements of the UK GDPR and the Data Protection Act 2018.
1. Who We Are
1.1 Data Controller
Pain Consultants is the data controller responsible for personal information collected through this website.
1.2 Contacting Us About Privacy
If you have any questions about privacy or data protection, please use the contact details shown on this website, including the Contact page, email address, or telephone number published on the site. For privacy related requests, please include Privacy Request in the subject line of your message.
2. Information We Collect
2.1 Information You Provide to Us
We may collect information you choose to submit, including:
- Your name
- Your email address
- Your telephone number
- The content of your message or enquiry
- Any appointment or information request details you include
2.2 Information You Create on the Website
If blog comments are enabled on the website, we may collect:
- The comment text you submit
- The name and email address you enter in the comment form
- Any other details you choose to include
2.3 Technical Information Collected Automatically
When you visit the website, we may automatically collect certain technical information, including:
- Your IP address
- Device and browser information
- Pages visited and basic usage information
- Security and diagnostic logs created by the server or security tools
2.4 Special Category Data
If you include health information in a message to us, this may be treated as special category data under UK GDPR. Please only share health related information where it is necessary.
3. How We Use Your Information
We may use personal information for the following purposes:
3.1 Responding to Enquiries
To reply to messages, questions, and requests submitted through the website.
3.2 Providing Services and Managing Appointment Enquiries
To communicate with you about appointment availability, next steps, and other relevant administrative details.
3.3 Website Operation and Security
To operate the website, prevent misuse, detect and respond to security issues, and maintain system reliability.
3.4 Improving the Website
To understand how the website is used, fix issues, and improve content, usability, and performance.
4. Lawful Bases for Processing
Depending on the circumstances, we rely on one or more of the following lawful bases under UK GDPR:
- Consent where you choose to submit your details or request information
- Contract where processing is necessary to take steps you request or to provide services
- Legitimate interests for website security, fraud prevention, and improving the website
- Legal obligation where we must comply with applicable laws and regulations
If special category data is provided, we will only process it where a valid condition under UK GDPR applies, such as explicit consent or where processing is necessary for health care related purposes where appropriate.
5. Who We Share Information With
We may share personal information only where necessary and appropriate, including with:
- Website hosting and technical support providers
- Email or communication service providers
- Security and performance service providers
- Professional advisers, such as accountants or legal advisers, where required
- Regulators, authorities, or other bodies where we are required to comply with a legal obligation
We do not sell your personal information.
6. International Transfers
If any service provider processes personal information outside the United Kingdom, we will ensure that appropriate safeguards are in place, such as adequacy regulations or approved contractual protections.
7. How Long We Keep Information
We keep personal information only for as long as necessary for the purposes described in this policy, including to:
- Respond to and manage enquiries
- Maintain records of communications where appropriate
- Support security, troubleshooting, and audit requirements
- Meet legal, regulatory, insurance, or administrative requirements where applicable
8. Cookies and Similar Technologies
This website may use cookies and similar technologies for:
- Essential website functionality
- Remembering preferences where enabled
- Security and performance purposes
You can control cookies through your browser settings. Please note that blocking some cookies may affect website functionality.
9. Your Rights
You have rights under UK GDPR, which may include:
- The right to access your personal information
- The right to correct inaccurate or incomplete information
- The right to request deletion in certain circumstances
- The right to restrict processing in certain circumstances
- The right to data portability where applicable
- The right to object to certain types of processing
- The right to withdraw consent at any time where processing is based on consent
To exercise your rights, please contact us using the details provided on this website.
10. Complaints
If you have any concerns about how your personal information is handled, please contact us first so we can try to resolve the matter.
You also have the right to lodge a complaint with the Information Commissioner’s Office:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
11. Security
We use appropriate technical and organisational measures to help protect personal information. While no website or system can be guaranteed to be completely secure, we take reasonable steps to reduce risk and safeguard the information we hold.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When changes are made, we will revise the Last updated date shown at the top of this page.